Return form - Xylon-lab

Return Material Authorization Form

In case an upgrade or repair of your purchased Xylon products is required, please see below Xylon’s return process.

Please fill out all mandatory fields in the form below. In case you have any questions, please contact rma@logicbricks.com
Once submitted, a Return Material Authorization Form (RMA) incl. the Return Authorisation Number will be sent to you. Please enclose one copy of the completed RMA form with the return package. Please do NOT return the goods until you receive the corresponding RMA.
Please use this address for return:

Company name: XYLON d.o.o.

Shipping address: Fallerovo setaliste 22, 10000 Zagreb, Croatia

Contact name: Darija Kovacevic

Phone number: +385 1 3667 840

E-mail: rma@logicbricks.com

Disclaimer:

RMA is valid for one month from date raised and will be issued per product returned.

If returned goods are no longer in warranty then the Customer will be advised regarding upgrade or, if applicable, repair costs before any work is carried out. If no response/purchase order is received after the return of goods from the Customer within the legal time frame, the goods will be considered abandoned and will be disposed of.

Please be informed that any data stored on the returned devices will be completely formatted during the repair process. As such, we strongly advise you to back up any stored data before returning any devices.

Please note our consent requirements at the end of the form as well as our Terms of Sale & Terms of Use.

Note:
Goods cannot be accepted without this statement being completed.
Please be advised that you may be held legally responsible for any false declaration.
We recommend that all goods are returned via a traceable method.
We reserve the right to void the warranty on goods if they are returned in a state indicating improper use.

Shipping details

Note: This address will be used when product/material is shipped back.

Company name*

Salutation*

First name*

Last name*

Phone number*

Valid company e-mail*

Department

Address*

Use this field to continue filling in your address (for longer addresses)

City*

ZIP/Postal code*

State

Country*

Reason for Return

RepairUpgrade

Description

Select product type for repair*

Serial number(s) (S/N)**

Under warranty?

Original invoice no.:

*The S/N and product name can be found on the bottom of the device (example here).

Reason for return:*

Please give full details

Questions

Q1: When did issue first occur?*

Q2: Did the issue occur once/sporadically/always (frequency)?

Q3: Can you describe the before and after situation?

Q4: Is it reproducible? If yes, how?

Q5: Do you have a workaround?

Q6: What is/was your configuration and system connection?

Q7: Have you recently experienced any unusual environmental conditions (i.e. power outage, excess temperature)?

Q8: Do you have any additional support information (i.e. screenshots, photos, traces)?

Q9: How does it affect your actual/current work?

Q10: How critical do you perceive the issue to be?

Q11: Debug information provided to Xylon support (configuration xml, Dashboard screenshot,…)?

Q12: Other comments

Description

Select product type for upgrade*

Serial number(s) (S/N)**

Under warranty?

Original invoice no.:

*The S/N and product name can be found on the bottom of the device (example here).

Scope of upgrade*

Please give full details

Consent

Device settings and data

I agree that the device settings and all data on the removable storage will be irretrievably deleted.

With your selection you agree that the system settings will be reset to its default settings and the removable data storage will be completely formatted during the repair process. Please be advised that all data will be deleted irrevocably!

Without your consent, please be advised that the system cannot be returned. Please contact lr-support@logicbricks.com to decide how to proceed.

Personal information

I agree that my personal information is used to process my inquiries and to deal with them in accordance with the regulations on personal data protection. I agree that these data will be stored electronically in the form of data or information. I am familiar with the fact that this consent can be withdrawn at any time by sending a written request.

Without your consent, please be advised that the system cannot be returned. Please contact lr-support@logicbricks.com to decide how to proceed.